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Questions, answered plainly

Everything people ask before they submit a request, and a fair amount of what they ask afterwards.

What is going on with the roof?

About a minute. Nothing is charged and nothing is booked.

Free · Up to three quotes

What is going on with the roof?

About a minute. Nothing is charged and nothing is booked.

Step 1 of 6

What best describes your home?

Different buildings need different crews, so this is the first thing a roofer asks.

Nothing is charged and nothing is booked.

01

Are you a roofing company?

No, and it matters that we say so. We are a referral service, not a contractor. The roofing work, the licence, the insurance and the warranty all sit with the independent company you choose.

02

It is leaking right now. What do I do?

Move what you can out of the way, put a bucket under it, and if there is a bulge in the ceiling put a small hole at its lowest point to let the water out in one place rather than bringing the whole panel down. Then mark your request as an emergency — those go out first.

03

What should I do to prepare?

Move the cars out, take pictures off the top-floor walls, cover anything stored in the attic, and put pets somewhere else for the loud days. Expect nails in the driveway however careful the crew is — ask whether they run a magnet at the end.

04

How long does a re-roof take?

A straightforward asphalt roof on an average house is one to three days. Tile, slate and complex rooflines take longer, and weather stops work more often than anything else.

05

Do I have to hire anyone?

Not at all. Plenty of people use this to find out what a job costs and then do nothing for a year. That is a perfectly reasonable outcome.

06

What does a new roof cost in Cerritos?

For a typical Cerritos home of about 24 squares, an architectural asphalt re-roof usually lands between $11,500 and $28,000. Tile, slate and standing-seam metal run well above that. The number moves on how many old layers come off, how much decking is soft underneath, and how easily a truck can get to the house.

07

Why does ventilation keep coming up?

It is the most under-sold part of a roof. Trapped heat and moisture shorten shingle life, warp decking, and in cold weather it is what turns snow into an ice dam.

08

How many contractors will contact me?

No more than three. We picked that number because two quotes is not enough to spot an outlier and five is an ordeal.

09

What happens to my information?

It goes to a maximum of three roofing contractors working in Cerritos, and to nobody else. We do not sell it as a mailing list and we do not post it anywhere public. Our privacy policy sets out exactly what is shared.

10

Can I just put a new roof over the old one?

Codes in most places allow two layers. That does not make it wise. You lose the chance to see the deck, and the next roofer has twice as much to remove.

11

Is moss on the roof a problem?

It matters more than it looks. The damage is not the moss, it is the permanent damp underneath it. Kill it and brush it off gently; never pressure wash asphalt.

12

How long should a roof last here?

An architectural asphalt roof is rated for twenty-five to thirty years and, in this climate, tends to land at the lower end of that. Tile and metal go much further, provided what is underneath them is maintained.

13

I have solar panels. What happens to them?

Panels have to be detached and reset. Budget for it separately and coordinate the two trades. Never put a new solar array on a roof with under ten years left.

14

How quickly will someone call?

Most requests are picked up the same day, often within an hour. Emergencies are prioritised. If you have not heard anything by the next morning, check voicemail — contractors usually call from a mobile.

15

I rent. Can I use this?

You can submit it, but the owner has to authorise any work, so the useful move is to get the landlord to make the request or to give you permission in writing first. Contractors will not start work for a tenant.

Ready for a real number?

It is free, and nothing obliges you to hire anyone.